Privacy Policy & CCPA Notice

At Pact & Rein, discretion is not an afterthought — it is an essential design parameter. We operate on a strict principle of data minimization: we collect only what is strictly necessary to fulfill your order and never commercialize your personal information.

1. Information We Collect

We collect personal information solely when voluntarily provided by you during order placement, age verification, or customer care inquiry:

• Fulfillment Information: Name, shipping address, email address, and phone number (used exclusively for order fulfillment and carrier delivery updates).
• Age Gate Verification Status: A local token saved in your browser's local storage confirming adult 18+ age certification so you do not receive repetitive gate prompts.
• Customer Inquiries: Messages and contact information submitted via our studio contact form.

2. Payment Card Security & Encryption

We take financial privacy seriously. Pact & Rein never stores, processes, or retains raw credit card numbers or CVV security codes on our servers. All card payments are processed via secure, PCI-compliant hosted payment gateways with industry-standard TLS encryption. Your cardholder data is collected directly by accredited payment processors on their secure infrastructure.

3. Third-Party Service Providers

To operate our store and fulfill orders, we share necessary data solely with essential service partners:

• Payment Gateways: PCI-compliant payment partners (processes transaction authorization securely on their hosted platform).
• Shipping Couriers: USPS and commercial parcel carriers (delivery address and contact phone for delivery tracking only).
• Customer Correspondence: Web3Forms (transmits inquiries securely to our customer care team).

4. California Consumer Privacy Act (CCPA / CPRA)

Under the California Consumer Privacy Act, California residents enjoy explicit privacy rights:

• Right to Know: You may request disclosure of any personal information collected in the past 12 months.
• Right to Delete: You may request complete erasure of your contact details from our records.
• "Do Not Sell My Personal Information": Because Pact & Rein never sells consumer information, no opt-out is necessary — your data is protected by default.

To exercise any consumer privacy rights, email our team at concierge@pactandrein.com.

5. Cookies & Local Storage

We use essential functional storage tokens strictly required for:

• Maintaining your shopping bag state during your session.
• Remembering your language preference.
• Remembering that you have certified your 18+ age on our entry gate.

We do not deploy invasive cross-site tracking pixels or third-party behavioral advertising cookies.

6. Merchant Entity & Inquiries

For any privacy inquiries or to request permanent record deletion:

Trailwood Logistics LLC (d/b/a Pact & Rein)
Email: concierge@pactandrein.com
2100 Lake Dam Rd, Raleigh, NC 27606, USA